Tender Details
ClientNorthumbrian Water
Value£1,582,278.44 incl. VAT
Status✓ Awarded 14 Jul 2026
DatesInitial 3-year term, break clause after year 1 · options to extend up to 15 years
CategoryIT & Digital · Contact Centre Technology · North East / Essex & Suffolk
WinnerQstory Limited
Scheme Summary
Intraday workforce optimisation and real-time management solution to complement Genesys Cloud across NWG's Operations contact centre — starting at around 50 users, scaling to roughly 250 across Northumbrian Water and Essex & Suffolk Water.
Source: Find a Tender, Notice 081496-2026 · Verified 30 Aug 2026
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